Safer Play & Player Protection
The house rule that outranks every other: gambling is entertainment paid from an entertainment budget. These are the tools that keep it that way — and the people to call, free and in confidence, if it stops feeling like fun.
Updated July 15, 2026
Our Standing Commitments
- Limits ship enabled: every new account starts with the toolkit live, not buried in settings.
- No income promises: our marketing never frames gambling as a way to earn — and never will.
- Trained humans: support staff learn to spot harm signals and can route you to the safer-play team any hour.
- Age-gated, always: every account passes identity verification; underage accounts are closed and deposits returned.
The Toolkit
- Deposit / loss / wager caps — daily, weekly or monthly. Cuts bite instantly; raises wait 24 hours so a hot head can't outvote a cool one.
- Session limits & reality checks — on-screen reminders of time played and net position.
- Cooling-off — 24 hours to six weeks of locked doors, logins blocked until the timer ends.
- Self-exclusion — six months to permanent; irreversible for its term, marketing stops immediately.
Everything lives in Account → Safer Play, or ask live chat to apply any tool for you on the spot.
Reading the Warning Signs
- Playing with rent, grocery or debt money — or borrowing to play.
- Chasing losses; raising stakes to feel the same rush.
- Hiding time or money spent from people close to you.
- Gambling to escape stress, low mood or boredom.
- Work, school or relationships slipping because of play.
- Restlessness or irritability when trying to stop.
Two or more of these is a conversation worth having today — with yourself, someone you trust, or any service below. Early is easy; late is expensive.
Free, Confidential Help — Every Province
| Where | Service | Reach Them |
|---|---|---|
| Ontario | ConnexOntario — 24/7 | 1-866-531-2600 · connexontario.ca |
| British Columbia | Gambling Support BC — 24/7 | 1-888-795-6111 |
| Alberta | 211 Alberta / AGLC GameSense | Dial 211 · aglc.ca |
| Quebec | Aide et Référence — 24/7 | 1-800-461-0140 |
| Manitoba | Gambling Helpline | 1-800-463-1554 |
| Saskatchewan | Problem Gambling Helpline | 1-800-306-6789 |
| Atlantic Canada | Gambling Support Network | 1-888-347-8888 |
| Canada-wide | RGC · GameSense · Gamblers Anonymous | responsiblegambling.org · gamesense.com |
Keeping Minors Out
Underage gambling is illegal and our verification exists to stop it. On shared devices: sign out after playing, never store casino passwords in a family browser profile, and consider blocking software — Gamban, BetBlocker (free) or Net Nanny — which also reinforces self-exclusion. Discover an account held by a minor? Report it in chat: the account closes and deposits are returned.
Worried right now? Set a deposit cap this minute — it takes thirty seconds in Account → Safer Play — or ask chat for the safer-play team. No judgement, ever.
Frequently Asked Questions
How do I set limits on my account?
Account → Safer Play lists deposit, loss, wager and session limits. Decreases apply the moment you save; increases wait 24 hours by design. Live chat can also apply any limit for you.
What's the difference between cooling-off and self-exclusion?
Cooling-off is a short lock of 24 hours to six weeks. Self-exclusion runs six months to permanent, cannot be reversed early, and removes you from all marketing.
Where can I get free help in Canada?
Every province has a free confidential line — ConnexOntario (1-866-531-2600), Gambling Support BC (1-888-795-6111), Quebec's Aide et Référence (1-800-461-0140) and more, listed in the table above, plus Canada-wide support from the RGC and GameSense.
What is the legal gambling age?
19+ in most provinces and territories; 18+ in Alberta, Manitoba and Quebec. Every Tower Casino account is age-verified.